Effective date: October 29, 2026
12.1 Eligibility
Registered users, verified creators, performers, and any third party directly affected by content hosted on wataatube.com or by our moderation decisions may lodge a formal complaint or appeal.
12.2 Categories covered
- Appeals against content takedown, account restriction, demonetisation, or account suspension.
- Complaints regarding algorithmic recommendations or moderation actions.
- Age assurance technical errors or wrongful access rejections.
- General regulatory compliance grievances.
12.3 Submission procedure
Send an email to wataatube@proton.me including: your account username, the exact URL(s) involved, an explanation of the contested action, and supporting evidence.
12.4 Review protocol
- Formal acknowledgment of receipt dispatched within 3 business days.
- Independent evaluation by a senior compliance officer who was not involved in the original moderation determination.
- Written decision containing clear reasoning provided within 14 business days.
- If an appeal is upheld, the affected content or account privileges are restored promptly.
12.5 Non-reversible determinations
Takedowns executed under statutory duty, child protection mandates, or absent verifiable 2257/consent records cannot be overturned via appeal.
12.6 External dispute settlement
EU and UK residents may submit unresolved disputes to certified out-of-court dispute settlement bodies under the Digital Services Act or relevant statutory ombudsman frameworks.